Many people entering today's workforce lack the fundamental business and interpersonal skills needed to be effective in their jobs. Even experienced line and support staff often lack the critical skills necessary to cope with today's changing work environment, overcome obstacles and solve problems in a way that leads to positive outcomes for them and for the organization. Cusotmer Service & Your Security (CSS)  addresses the specific needs of today's newly hired as well as established employees.  By addressing these needs, it addresses the organization's needs-to reduce turnover, to increase productivity, to embrace change, and create loyalty. Topics include:  What it Takes to Succeed. Ask Not What  We Can Do For You. Professional Communication. Positive Responses to Change. Defusing Emotionally Charged Situations. Becoming An Asset Managing Life Outside Of Work. Goals = Rewards Manners Within The Workplace Enthusiastic customers can only happen when being served by passionate people. This presentation is based on the keys to success...Customer Service. Each point is reinforced with powerful and humorous real life stories. The program is great for community service companies as well. It helps individuals understand what it takes to get what they want by giving others what they want.